The internet has revolutionized how all of us communicate with business associates, friends and families. Email is now part of most of our daily activities.  But the internet is able to deliver much more than email messages. You can now use your computer to watch television.

Welcome to Planetvu. Through technology called Internet Protocol Television (IPTV),
Planetvu enables you to watch, live, on your computer, an international roster of television programming that originates from all over the world. Planetvu broadcasts 24 hours a day, seven days a week.

Planetvu categories television channels by the region from which they originate. For example, if you are interested in subscribing to Indian and/or Pakistani channels go to the South Asia logo.

Planetvu will continue to add more channels for your viewing pleasure.

Select Join Now from the menu.
Channels are available in Packages or you can choose them one by one.

While the Planetvu service uses some of the world's most innovative software available, there is no Planetvu application to install. It is built upon the most popular and widest used technologies in the marketplace; Internet Explorer, Macromedia Flash Player, Sun Java and Windows Media Player.

Each of these software applications are free and commonly installed on your PC when you purchase it. So, by maintaining the most current versions of the following software, you can ensure the most trouble-free experience.

There is no special software necessary to play Planetvu Service content other than what is listed in Minimum system requirements.

A dial-up connection is not recommended. We recommend you have a minimum Internet connection of at least 750 kbps. Please check Minimum system requirements.

Planetvu Service is not available to Mac users because the Mac version of the Windows Media Player does not support the features we use to protect our content from unauthorized use.

You can access Planetvu Service from a maximum of 3 computers. For example, you will be able to access our service from work or home, or from your desktop and your laptop. Beyond the first 3 computers, you will be locked out from viewing your purchased content from additional computers and you'll get a "Maximum Licenses Reached" notification. This feature is used to protect against fraud.

No. You need to use Windows Media Player with our service. If you have more than one media player on your computer (RealPlayer, QuickTime Player, etc), please set Windows Media Player as your default media player to avoid problems accessing our content.

The default video window for live programming will be 384 x 288 and the streaming bit rate will be approximately 380 kbps. On-demand programming may be larger. You can expand the video to full screen mode but image resolution may degrade and this may also slow down your frame refresh rate.

No, our content is only delivered as a streaming media file and does not allow for saving the file to your computer. Additionally, we use Digital Rights Management (DRM) to protect our content from unauthorized distribution and viewing. Users have to accept "DRM licenses" on their computers in order to view our video content.

• Windows 2000, XP
• Internet Explorer 5.5 or higher
• Macromedia Flash 8
• Windows Media Player 9 or higher
• Java Client (for onsite bandwidth test)
• A broadband Internet connection of at least 750 kbps [This number should be approximately 100 kbps higher than the highest streaming bitrate available.]
• Internet Explorer's "Privacy" settings set to the default "Medium" setting
• Firewalls and pop-up blockers disabled
• Access limited to a maximum of 3 computers

Digital Rights Management (DRM) is a technology that allows for the secure management of digital media. This security protects the content from unauthorized distribution and viewing by issuing licenses to your computer for each piece of protected content to which you are authorized.

The Planetvu service is offered throughout the world and is accessible through the public Internet using a simple broadband connection. Unfortunately we are occasionally prohibited from distributing certain channels within certain countries at this time.

Here are places Planetvu is NOT offered:

American Samoa

Angola

Antartica

Armenia

Australia

Azerbijan

Bangladesh

Benin

Bhutan

Botswana

Bouvet Island

British Indian Ocean Territories

Brunei

Burkino Fasso

Burundi

Cambodia

Cameroon

Cape Verde

Cayman Islands

Central African Republic

Chad

China

Christmas Island

Cocos Islands

Comoros

Congo

Cook Islands

Cote d'Ivoire

Cyprus

Djibouti

East Timor

Egypt

Equatorial Guinea

Eritrea

Ethiopia

Fiji

France, Metropolitan

French Polynesia

French Southern Terr.

Gabon

Gambia

Georgia

Ghana

Greenland

Guam

Guinea

Guinea Bissau

Hong Kong

India

Indonesia

Japan

Kazakstan

Kenya

Kiriboti

Korea

Kyrgzstan

Lao

Lebanon

Lesotho

Liberia

Macao

Madagascar

Malawi

Malaysia

Maldives

Mali

Marshall Is.

Mauritania

Mauritius

Mayotte

Micronesia

Mongolia

Montenegro

Morocco

Mozambique

Mynammar

Nambia

Naura

Nepal

New Caledonia

New Zealand

Niger

Nigeria

Nive

Norfolk Island

Pakistan

Palau

Papua New Guinea

Philippines

Pitcairn

Rwanda

Samoa

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Solomon Is.

Somalia

South Africa

Sri Lanka

St. Helena

St.Pierre & Miquelon

Sudan

Swaziland

Taiwan

Tajikistan

Tanzania

Thailand

Togo

Tonga

Tunisia

Turkmenistan

Uganda

Uzbekistan

Vanatu

Western Sahara

Yugoslavia

Zambia

Zimbabwe

Troubleshooting:

1. It's possible that the cookies on your system or some of the temporary internet files are causing a conflict. Please take a moment to clear both at this time. view animation
2. In the menu area at the top of the Internet Explorer (IE) window, click "Tools"
3. In the list that appears, choose "Internet Options"
4. In the window that opens, the "General" tab will be the first tab displayed.
5. In the central section, labeled "Temporary Internet Files"
6. Choose "Delete Cookies"
7. Click "OK" in the verification window.
8. Choose "Delete Files"
9. Click the box beside "Delete all offline content" and click "OK".
10. Please click "OK" at the bottom of the "Internet Options" window.
11. Please close and re-open Internet Explorer (this is a very important step)

• each web browser handles web pages slightly differently and this makes it hard to give every user a great experience across all web browsers
• we decided to design our service specifically to work with the stand-alone version of Internet Explorer
• if you are having problems when using another web browser, please switch to the stand-alone version of Internet Explorer (located under the "Start" button or on your desktop) for the best experience
• also run Windows Update to make sure you have the latest updates to your software

If you have a broadband connection of at least 750 kbps but still have poor video quality, excessive buffering, or a total lack of video, this can be due to a lack of computer processing power or general traffic congestion on the Internet

• try not to run other applications while accessing streaming media
• also,  if you are accessing the video through a Local Area Network (LAN), you may experience excessive buffering or connectivity delays as a result of network congestion from the other users on your LAN.
• if you continue to experience poor quality video (for example: pink or green lines, choppy or flickering video or garbled audio) we recommend you check the "Video Acceleration" setting in your Windows Media Player by the following steps:
  1. launch Windows Media Player
  2. choose Tools > Options
  3. click on the "Performance" tab and adjust the scroll bar to raise or lower the video acceleration setting (you will have to experiment with different settings to see if one works better for your particular system) and then click "OK"
  4. close Windows Media Player and all instances of Internet Explorer
  5. re-launch the site

If you see a 'loading' message, black screen, or can only view advertisements, we recommend the following steps:

(Note that some company firewalls prevent streaming content from displaying. If you are unable to view streaming content on any site from your computer, we recommend you contact your network administrator.)
A. Make the following change in Windows Media Player to permit the stream through a firewall:

1. launch Windows Media Player
2. choose Tools > Options
3. click on the "Network" tab
4. check the "HTTP box" under "Streaming Protocols"
5. click on the "Configure" button located in the "Streaming Proxy Settings" box
6. check the "Use proxy settings of the web browser" box and click "Ok", and the click "Ok" again to close the "Options" panel
7. close Windows Media Player and all instances of Internet Explorer
8. re-launch the site

B. Check for updates to Windows Media Player:

• launch Windows Media Player
• choose Help > Check for Player Updates

C. If you are still unable to view the video, we recommend you disable ad-blocking settings in your personal firewall, browser, or ad-blocking software to determine if this allows the video to play.

Users can run into problems with Digital Rights Management (DRM) license acquisition for several different reasons. Listed below are the most common problems and suggested solutions:

• Internet Congestion: Unavoidable variations in Internet traffic between your location and our servers, or unexpectedly heavy use of our servers, can cause your computer to give up trying to get a DRM license before our server is able to deliver one. The best solution in this case is to wait and try to access our content again later when Internet traffic has slowed.
• Slow Internet Connectivity: The minimum Internet connection speed to use our service reliably is 750 kbps. Slower connections can cause your computer to give up trying to get a DRM license before our server is able to deliver one to your computer.
• You can test the speed of your Internet connection using a free Java-based tool on the web at: http://bandwidthplace.com/speedtest
• AOL users: In order to successfully view our content, AOL users should not use AOL's integrated web browser which is a non-standard version of Internet Explorer. Instead, minimize the AOL program and launch the stand-alone version of Internet Explorer which is located on your desktop or under the "Start" button.
• Pop-Up Blockers: We suggest temporarily disabling or permanently allowing pop-ups from this site. Pop-up blockers can interfere with the delivery of DRM licenses, playing content and the overall user experience
• Cookies, Temporary Internet Files and Privacy Settings: It's possible that the cookie management on your computer or some of the temporary files is causing a conflict with Windows Media Player and its DRM licenses. To clear your cookies and temporary files, please follow the steps outlined  above in - "You are asked repeatedly to login or asked to buy the same package after you have already bought it."

Please note: If you have a spam filter running (often enabled by default on AOL, Hotmail, EarthLink and Yahoo), please check your "spam", bulk, or junk mail folder in the event that your spam filter intercepts our reply to your email. ?If you email us and then also use live chat to contact our support staff before we've replied to your email, please let our support staff know that you also have an email pending in the support queue.

You can reach our billing and technical support staff immediately by clicking the chat button below (a chat button will only be visible if agents are available):

Dynamic chat button is visible only when chat queue open, nothing visible when closed.

Please note: Our billing and technical support staff is normally available for live chat 8AM through 6PM Pacific weekdays and during certain live broadband (IP) televisions that are outside our normal business hours. Additionally, our chat system uses Java software: download the latest version of Java for free at www.java.com [link to http://www.java.com] if you are having problems using our chat system.

We accept payments made via our website with cards displaying the following logos:

We cannot accept payments via PayPal, check, money order, by mail or phone, or in any other form.

Our charges will appear as Planetvu. You may also see a temporary "authorization hold" of $2 for each time you clicked the "Buy" button, even if the charge was declined.

You may also see a temporary "authorization hold" of $TBD for each time you clicked the "Buy" button, even if the charge was declined. Temporary authorization holds on funds will be removed automatically by your bank after several days. Unfortunately, we cannot assist you in getting these holds on your funds removed sooner.

We cannot do a currency conversion for you.

We use a third party credit card verification company to authorize all credit card transactions. If a credit card is declined, we do not know the reason nor can we assist you further with getting it approved.

All subscription fees are non-refundable